LIVECHAT SUPPORT

superior support via your website

More and more businesses around the globe are seeing the benefits of offering a live chat service.

More and more businesses around the globe are seeing the benefits of offering a live chat service.

These include –

  • Offering customers and inquirers superior support via your website
  • Inquiries can be handled far more cost effectively to the company delivering the service when compared to receiving telephone calls.
    Typically, live chat operators can handle multiple inbound queries at once as opposed to only one via telephone.
  • There is a record of what was communicated in the live chat unlike with a phone call from the customer's point of view.
  • With superior live chat systems such as Loginhelpdesk.com a supervisor can enter the chat between a customer and an operator to sort out an issue without it needing to be escalated for a later time.
  • Customers don't need to spend time hanging on to a phone call whilst waiting for a call centre operator to answer the phone! Instead, they can calmly carry on with their work until their chat request is answered.
  • Live chat operators can be equipped with "predefined responses" that allow them to quickly and efficiently respond to customer queries by clicking on these responses that are pre-prepared beforehand and anticipate the typical questions that your customers may ask. This allows an operator to access your company's standard information that is typically supplied to client queries and to answer those queries with answers that you provide us to use. This means we can set up an operator to handle your standard queries and supply answers that you feel are suitable. Should questions be asked of the operator that he/she doesn't know, then these queries can be escalated directly to your office.

The service we offer comes with a trained, experienced live chat operator that will attend to your website based queries during office hours. You will be provided with logins and can access their chats and their transcripts at all times so that you can see what they are replying to your customers and where you wish any changes to be made.

LIVECHAT SUPPORT

We charge a monthly fee (payable in advance) for this service and the cost is based on the number of chats that are handled on your behalf. The costs are as follows –

0 - 100

CHATS
$ 150 per month
  •  

100 - 250

CHATS
$ 250 per month
  •  

250 - 500

CHATS
$ 400 per month
  •  

500 - 750

CHATS
$ 550 per month
  •  

750 and adove chats - talks us

TAKE YOUR COMPANY TO THE NEXT LEVEL

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